Refund policy

Return & Refund Policy

At Maison Corridor, every piece is thoughtfully curated and carefully inspected before it becomes part of our collection. We hope you will love your purchase, but if something isn't quite right, we're here to help.

Change of Mind Returns

If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging, including all protective materials where possible.
Be securely packaged using a level of protection equivalent to that in which it was originally received.
Include proof of purchase.

As many of our pieces are fragile and one of a kind, we take great care in packaging every order. We kindly ask that returned items are packed with the same level of care to ensure they arrive safely.

The customer is responsible for ensuring the item is returned safely. Maison Corridor cannot issue a refund for items that are damaged during the return journey due to inadequate packaging.

Return shipping costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.

Vintage & Handcrafted Pieces

Every object in our collection is individually selected for its quality, craftsmanship and character.

We do not sell chipped, cracked or damaged items unless this is clearly disclosed in the product description.

Because many of our pieces are vintage or handcrafted, subtle variations in glaze, colour, finish or texture may naturally occur. These characteristics reflect the individuality and history of each piece and are not considered faults.

Every item is carefully inspected, photographed and described before it is offered for sale.

Damaged or Incorrect Orders

If your order arrives damaged during transit or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number.
Photographs of the item.
Photographs of the packaging.

We will assess the issue promptly and work with you to find the best solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method.

Original shipping charges are non-refundable unless required under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.